Refund policy

All sales are final. We do not accept returns, exchanges, or cancellations on any items, except as set out below.

30-Day Return Window for EU Consumers

If you are a consumer located in the European Union, you have the right to cancel or return your order within 30 days of receiving your item, for any reason and without justification.

To be eligible for a return under this policy, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@helloamiami.com. Returns must be sent to: 1 route de champagne, 69130, Ecully, France.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon receipt and contact us immediately at info@helloamiami.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. This applies to all customers, regardless of location.

Refunds (EU consumers)

We will notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@helloamiami.com.

Non-EU customers

All sales are final. No returns, exchanges, or refunds are offered except where an item is confirmed defective, damaged, or incorrect upon inspection by our team.